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How to Understand Verbal & Non-Verbal Signs

This mini-course will teach you to read and analyze information people subconsciously reveal during the negotiations. You will be capable of interpreting vague statements, random information "leakage", identifying opponents' priorities, and assessing the validity of the "bottom line". You will be able to frame the "portrait" of usual nonverbal communication of the counterpart and track deviations from such — these can indicate the lie or a stress. By applying the knowledge acquired at the mini-course, you will be able to learn about the true intentions of the negotiating parties and successfully close the deal.

You will learn how to…
  • Conduct negotiations
  • Manage sales negotiations
  • Assess a situation quickly
  • Ask questions to identify customer needs
Soft Skills Sales